Shipping policy

Shipping Policy

Last updated: [02/02/2026]

Thank you for shopping with us. Below you’ll find all the information you need about our shipping methods, costs, and delivery times.

1. Shipping Locations

We currently ship to:

  • United Kingdom (mainland)

  • [Add other countries if applicable]

If we do not ship to your location yet, please contact us before placing an order.

2. Processing Time

  • Orders are processed within 1–2 business days (Monday to Friday, excluding bank holidays).

  • Orders placed after [cut-off time, e.g. 2pm] will be processed the next business day.

  • During busy periods (sales, holidays), processing times may be slightly longer.

3. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on order weight, size, and delivery method.

Typical delivery times:

  • Standard Delivery: 2–5 business days

  • Express Delivery: 1–2 business days

Delivery times are estimates and may vary due to factors outside our control (weather, courier delays, etc.).

4. Order Tracking

  • Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).

  • Please allow up to 24 hours for tracking information to update.

5. Missing or Delayed Orders

If your order hasn’t arrived within the expected delivery time:

  • Check your tracking information first.

  • Contact us at [your email address] with your order number.

  • We will investigate with the courier and keep you updated.

6. Incorrect Address

  • Please ensure your shipping address is correct before placing your order.

  • We are not responsible for orders delivered to an incorrect address provided by the customer.

  • Returned orders due to incorrect addresses may be subject to additional shipping charges.

7. Damaged Items

If your order arrives damaged:

  • Contact us within 48 hours of delivery.

  • Provide photos of the damaged item and packaging.

  • We will arrange a replacement or refund where appropriate.

8. International Shipping (If Applicable)

  • International delivery times vary by destination.

  • Customers are responsible for any customs duties, taxes, or import fees.

  • We are not responsible for delays caused by customs.

9. Contact Us

If you have any questions about shipping, please contact us:

  • Email: [sales@grimethorpefishingsupplies.co.uk]

  • Phone: [07860653537]